KETTLES AND TEAPOTS POLICY
An item may be returned for refund or
exchange within 7 days of delivery unless marked as
non-returnable such as with spare parts.
Returned items must be unused and in as-shipped condition.
An order may not be cancelled after an order has been
shipped. Refused deliveries or late cancellations will be
treated as a "returned item" and will follow the
rules below.
Before returning an item, please E-mail or call for a
Return Authoriozation number. To avoid a repackaging or damage
fee, please pack all items carefully and individually.
Return to:
Culinary Selections
8224 Webb Ave.
N Hollywood, Ca 91605
866-409-8466
Shipping Expense on Returns
Insurance and postage are the responsibility
of the sender. However, if we have shipped an item you did not
order, or if you receive a damaged item, we will pay the cost
of the return using ground shipping and no shipping processing
fees will apply. This applies only to replacements shipped
within the continental U.S.
Refunds
Refunds on returns on items with free
outgoing shipping are subject to a 10% shipping processing
fee with a $15 minimum for all items. If you exchange an item
which we receive in as-shipped condition, and you paid the
shipping in both directions, you will not be charged the
shipping processing fee. A refund check and explanation will
be issued within 7 days of receipt of the products.
If You Receive Defective Equipment
If you receive items that were damaged in
shipping, please call us so we can arrange for replacement
parts or products and make a claim with the shipper.
If you receive merchandise
damaged in shipping you must report it at the time of
delivery or within 24 hrs.
After using the equipment, you feel the equipment is
defective, the terms of the manufacturer's warranty apply.
Save your online or mailed order receipt to enable the
manufacturer to properly honor the warranty. Look in the
product literature provided by the manufacturer for
information, including locations and addresses of
authorized service. If you have questions on this, please
feel free to call us.
Shipping:
Standard shipping is by FedEx Ground shipping.
Sometimes U.S. Postal is also used. You may call us to
arrange special shipping or if you wish to receive a quote
for an international order.